Sarathi Parivahan AP: Home LL Test, Renewal & AP Helpline
2,620 people in Andhra Pradesh passed their learner’s licence test from home in the first twelve days it was offered. AP opened the home test on Sarathi on 27-09-2026, and by 08-10-2026, 138 applicants had failed it.
That test is the biggest change for Sarathi Parivahan AP users. Licence work in the state now runs on sarathi.parivahan.gov.in with Andhra Pradesh selected, and older guides that send you to the state’s previous RTA citizen portal are out of date.
What changed for AP licences
Andhra Pradesh has moved its licence services onto Sarathi and the national Vahan system. The learner’s test, which once meant a trip to the RTO, can now be taken at home. The table below shows what’s different from the way most AP guides still describe it.
| Before | Now on Sarathi | |
|---|---|---|
| Learner’s test | At the RTO; some applicants travelled two to three hours for a test of about 10 minutes | At home on your own computer, under camera checks |
| Where you apply | The state’s own RTA citizen portal, in older guides | sarathi.parivahan.gov.in, with Andhra Pradesh selected, or through a village or ward secretariat |
The switch hasn’t been smooth for everyone. The state transport minister said the department is working with NIC and MoRTH on glitches with ownership transfers, licence renewals, Aadhaar matching and slow servers.
The AP home learner’s test, step by step
AP’s home test is stricter than a webcam test in most states. It runs in a locked browser, checks your face against your application photo, and asks you to smile and blink on cue. Prepare for those checks before you log in, because a failed check ends the test.
Before the day, apply on Sarathi and finish the Road Safety tutorial; our page on the tutorial and the online LL test covers both. Then set up a computer with a working camera, microphone and internet, in a room where your face is well lit.
On the day, this is what happens, in order:
- Open the test in the Safe Exam Browser, which blocks other websites and apps while the exam runs.
- Log in with your application number, the test password and your date of birth, typed as DD/MM/YYYY.
- Pass the live check: smile five times and blink five times when the screen asks you to.
- Wait while the system matches your live face against the photo on your application. If they don’t match, the test won’t start.
- Answer 10 timed questions, with the time left shown on screen.
The test is cancelled at once if someone else appears on camera, if two faces are detected, or if a pre-recorded video is used. AP’s Deputy Transport Commissioner has asked applicants to check their set-up in advance and follow the instructions exactly.
Applying through a village or ward secretariat
If you don’t have a computer with a camera, or you’re unsure about the form, your village or ward secretariat can file the learner’s licence application for you. AP has made Sarathi services available across its 15,004 village and ward secretariats, run through the state’s VSWS portal.
The secretariat staff open Sarathi from their own login and start with your Aadhaar number and an OTP sent to your Aadhaar-linked phone. Carry that phone with you.
One instruction in the state’s user manual saves a common mistake. Staff are told to type both your present and permanent address by hand, rather than choosing “Same as Aadhaar”. Check both addresses before the form is submitted.
Renewing when your Aadhaar and licence don’t match
Some AP renewals on Sarathi have stalled because Aadhaar details don’t match the licence record. The state’s answer is to let you upload other documents instead. You don’t have to wait for the mismatch to be fixed before you renew.
The transport minister announced this workaround: applicants whose Aadhaar details don’t match their licence can upload the other required documents online and apply for renewal. If the renewal still won’t go through, call the transport control room before visiting the RTO.
Once you’ve applied, use your application number to track where your LL, DL or renewal stands. The same lookup works for every licence service in AP.
Getting help in Andhra Pradesh
AP runs a 24-hour control room for technical problems on Sarathi and Vahan. It takes calls and WhatsApp messages on 92816 07001. Use it when the portal fails or a renewal is stuck on Aadhaar matching.
For anything about your own application file, contact your district transport office. District government websites, such as Tirupati’s, list the RTO and DTO email addresses. Our sarathi parivahan portal page has Sarathi’s national helpdesk details.
Treat anyone who offers to pass your home test for you, or to “sit” it on your behalf, as a fraud. The face match is built to catch exactly that, and a caught attempt cancels the test.
